Grievance and dispute resolution policy

Introduction

• Open communication and feedback are regarded as essential elements of a satisfying and productive work environment.
• Ashburton Community Centre encourages its staff, contractors, members and volunteers to resolve any issues or concerns that they may have at the earliest opportunity with each other or, failing that, the Executive Officer.
• The preferred process involves the parties concerned resolving issues to their satisfaction internally, without feeling they have to refer to external organisations or to authorities for assistance.

Purpose

The purpose of this document is to provide an avenue through which work-related complaints can be resolved as they arise.
All complaints and/or grievances will be taken seriously and dealt with in a respectful and equitable manner, making every effort to reach an outcome acceptable to all parties.

Scope

This document applies to all:

• Ashburton Community Centre work locations
• Ashburton Community Centre staff, tutors, members and volunteers
• Contractors carrying out work for the Ashburton Community Centre

Policy

Ashburton Community Centre will establish mechanisms to promote fast and efficient resolution of workplace issues.
All formal avenues for handling of grievances and disputes will be fully documented and the person’s wishes will be taken into account in determining the appropriate steps and actions.
No one will be intimidated or unfairly treated in any respect if they utilize this policy to resolve an issue.

Procedure

The procedure followed for any grievance or dispute can found on display at the Centre or by contacting the Executive Officer at manager@ashburtoncc.org.au or the President of the Committee of Management at president@ashburtoncc.org.au.

Full policy available from the Centre on request.